Repairs and Maintenance

Repairs and Maintenance:

Property Owners Must…
  • … clean and maintain all common areas.
  • … keep the building (and your apartment) in a good state of repair.
  • … fix anything that breaks or does not work properly.
    • You may be asked to pay for repairs to things that you break, which is legal and reasonable under the RTA
  • ... help you get rid of pests.
  • … make sure that the temperature in your apartment is at least 21˚C between September 15 and May 31st (City of Toronto by-laws).

Repair Request Stream:
  1. Fill in a Work Order form from the office. Take a photocopy or photograph of the Work Order.
    1. The RTA states that repairs must be made in a “reasonable” time. Unfortunately, it does not clarify what is or is not “reasonable”, therefore, use your best judgment, or contact the PVTA for guidance.
  2. If contact has not been made, or repairs have not been completed in a “reasonable” time, repeat your request for repairs IN WRITING. Make sure it is dated, and keep a duplicate for yourself. DO NOT make this request by phone as there is no way to keep a verifiable record of the communication and what was stated. Ask that all further communications regarding the issue (i.e, dates that contractors are to come) is done in writing.
    1. Take pictures of the damage if you can. It is important that the photographs are well lit, that the scale of the damage is clear, and that it is obvious what it is that the photograph is trying to show. If it something mechanical (ie, doors not closing properly), take a short video showing how the issue is manifesting itself. If you do not have a camera, or are
    2. unable to photograph the damage or record the issue, contact the PVTA for assistance.
  3. If the letter does not produce the desired results, contact the Municipal Licensing and Standards Office and arrange for an inspector to make an inspection of the damage or contact the Ministry of Municipal Affairs and Housing Investigation and Enforcement. The inspector may make a "Notice of Violation" or "Order to Comply" to the property owner.
  4. Should the property owner still fail to make repairs, then it is time to escalate to the Landlord Tenant Board.
Federation of Metro Tenants’ Association (FMTA) Tenant Hotline
FMTA Hotline number: 416-921-9494
Available Mon-Fri 8:30 am – 6:00 pm
FMTA website: www.torontotenants.org

Landlord Tenant Board
South District Office
15 Grosvenor, 1st floor

General Number: 416-645-8080

Municipal Licensing and Standards
Call: 311 or Toronto and East York office: 416-397-9200

Ministry of Municipal Affairs and Housing Investigation and Enforcement
For harassment, failing to complete maintenance, entering unit without notice, interfering with vital services, illegal deposits
Call: 416-515-7214

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parkvista.tenantsassociation@gmail.com


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